Terms & Conditions

SECTION 1:

1. Introduction

These Terms and Conditions govern all product sales and service projects by Vernon BC Air Conditioning Inc. ("Seller"). By purchasing products or engaging services, the customer ("Customer") agrees to these terms unless a separate agreement is signed. Changes to these terms will be posted on the Seller’s site and govern future transactions.

2. Payment Terms

Payment is due as per the Installation Proposal, with the final payment due upon substantial completion of the work.

2.1 Late Payment Clause

Late Payment Fees

Payments for invoices are due within 30 days of the invoice date unless otherwise specified. A late payment fee will be applied to all overdue invoices at a rate of 4% per month on the outstanding balance. The late payment fee will be compounded monthly, calculated on the total amount owed, including any previously accrued late fees.

Example Calculation

If a $100 invoice is overdue and remains unpaid for three months:

Month 1:

Outstanding Balance: $100

Late Fee (4%): $4.00

New Balance: $104.00

Month 2:

Outstanding Balance: $104.00

Late Fee (4%): $4.16

New Balance: $108.16

Month 3:

Outstanding Balance: $108.16

Late Fee (4%): $4.33

New Balance: $112.49

By the end of three months, the total amount due would be $112.49.

3. Zoning and Permits

The Customer must provide necessary information for permits and ensure compliance with zoning and building codes. Additional costs for compliance are the Customer’s responsibility.

4. Change Orders

Any additional work requested by the Customer not specified in the agreement will be considered a separate agreement and may require advance payment.

5. Work Schedule and Delays

Work will be completed within a reasonable timeframe, subject to delays beyond the Seller’s control, including labor strikes, adverse weather, and supply shortages.

6. Substitutions

If specified materials are unavailable, the Seller may substitute comparable materials without affecting the contract price.

7. Excess Materials

Extra materials remain the Seller’s property and can be removed from the premises.

8. Supervision Responsibility

The Seller will supervise and direct the work, being solely responsible for construction methods and procedures. The Customer should not interfere with the workforces or subcontractors.

9. Limited Warranty

A limited warranty on service and labor is provided as specified in the Installation Agreement. This warranty excludes damages due to wear and tear, misuse, or other specified conditions. Extended warranties require yearly service agreements. Manufacturer warranties are passed to the Customer without recourse. Unauthorized repairs void this warranty.

10. Waiver

Failure to enforce any provision does not constitute a waiver of future enforcement. Waivers must be in writing and signed.

11. Governing Law

This agreement is governed by the laws of British Columbia, with disputes subject to Vernon, BC courts' jurisdiction.

12. Assignment

The Customer cannot assign this agreement without the Seller’s written consent. The Seller may freely assign the agreement.

13. Notices

Notices must be in writing and delivered personally, by registered mail, or electronically to the addresses specified in the Installation Proposal.

14. Relationship of the Parties

The relationship is that of independent contractors. Neither party has the authority to bind the other.

15. Survival

Provisions intended to survive the termination of this agreement will remain in effect.

16. Counterparts

This agreement can be executed in counterparts, each considered an original.

17. Headings

Headings are for convenience only and do not affect interpretation.

18. Amendments

Amendments must be in writing and signed by both parties.

19. Interpretation

In case of ambiguity, the agreement's provisions prevail over related documents.

SECTION 2:

100% Satisfaction Guarantee

Faulty equipment will be replaced within 90 days. Refunds are not available for custom parts, with a maximum refund limit of $5000 per order. Vernon BC Air Conditioning Inc. reserves the right to decline return requests.

SECTION 3:

Cancellation Policy

Cancellations within 48 hours of the appointment incur a 75% fee. If the company cancels, a new appointment is scheduled without penalty.

Referral Program Terms and Conditions

Referrers can refer new customers for rewards. Program terms and rewards are subject to change. Referrals must be new customers using the referral link or code provided.

SECTION 4:

Text Messaging Terms of Service

By opting into text messages, users agree to receive automated messages. Message and data rates may apply. Users can opt-out by replying "STOP".

SECTION 5:

Furnace Filter Sales Terms and Conditions

Eligibility: This program is available to all customers of Vernon Air Conditioning, Plumbing, and Electrical Services (hereafter referred to as "Vernon Services").

Program Purpose: The furnace filters are offered at our cost as a service to our customers to ensure the efficient operation of their HVAC systems. These filters are intended for personal use only.

Non-Resale: Purchased filters under this program are not for resale. Customers agree to use the filters solely for the purpose of maintaining their HVAC systems serviced by Vernon Services.

Pick-Up/Shipping: Customers can either pick up the filters directly from our office, shipping or delivery is not an available option. 

Limitations: Each customer is entitled to purchase a quantity of filters appropriate for one year of use per HVAC unit, as recommended by the manufacturer’s guidelines.

Returns and Exchanges: Due to the at-cost nature of this program, all sales are final. Returns or exchanges of filters are not allowed unless the product is defective upon receipt.

Product Warranty: Vernon Services does not provide additional warranties for the filters beyond any existing manufacturer's warranty. Customers should contact the manufacturer directly for any warranty claims.

Liability: Vernon Services shall not be liable for any damages or issues arising from the use of purchased filters, including but not limited to, incorrect installation or compatibility issues.

Changes to Terms: Vernon Services reserves the right to modify these terms and conditions at any time without prior notice. Continued participation in the program following any changes constitutes acceptance of the new terms.

Termination: Vernon Services reserves the right to terminate the program or an individual's participation in it at any time, for any reason, including abuse of the program terms.

Acceptance of Terms: By purchasing furnace filters under this program, customers acknowledge they have read, understood, and agreed to these terms and conditions.

SECTION 6:

Neighborhood Buying Group / Purchase Program Terms and Conditions

Eligibility: Participation in the Vernon Air Conditioning, Plumbing, and Electrical Services Neighborhood Buying Group Purchase Program ("Program") is open to residential homeowners in designated neighborhoods. Commercial properties are excluded.

Group Formation: Participants must join a neighborhood group to qualify for bulk purchase discounts. A minimum of 10 participants per neighborhood is required to activate the group discount.

Product Selection: Participants may choose from a pre-selected range of water heaters, subject to availability. Vernon Services reserves the right to substitute products of equal or greater value based on stock availability.

Pricing and Payment: Discounted pricing will be disclosed to participants once the minimum group size is met. Prices include installation by certified professionals. Full payment is required upon order confirmation.

Installation: Installation will be scheduled at a mutually agreeable time between participants and Vernon Services. Participants must ensure that the installation site is accessible and prepared according to Vernon Services' specifications.

Warranty: Products installed as part of the Program include a manufacturer's warranty. Vernon Services will provide warranty details at the time of purchase. Additional service warranties may be available for purchase.

Returns and Cancellations: Due to the nature of group purchasing, orders cannot be canceled once placed. Returns are subject to the manufacturer's return policy, and any returns may not be eligible for the group discount.

Liability: Vernon Services is not responsible for any damage or loss incurred during installation, except as directly caused by its employees or subcontractors. Participants are responsible for assessing the suitability of products for their needs.

Changes to Terms: Vernon Services reserves the right to modify these terms and conditions at any time. Participants will be notified of any changes.

Governing Law: These terms and conditions are governed by the laws of the state in which Vernon Services operates. Disputes arising from the Program will be subject to the exclusive jurisdiction of the state's courts.

Contact Information: For questions or more information about the Program, participants should contact Vernon Services through the provided contact details on the Program's webpage or promotional materials.

SECTION 7:

Terms & Conditions for "We'll beat any price by 5%, guaranteed, or we'll give you $50!"

Eligibility: This promotion is open to homeowners seeking single home residential installations for HVAC, plumbing, and electrical services. The promotion is specifically designed to ensure our customers receive the best pricing in the market for our high-quality services.

Promotion Description: Vernon Air Conditioning, Plumbing & Electrical Services ("Company", "we", "us", "our") is proud to offer a "We'll beat any quote by 5%, guaranteed, or we'll give you $50!" promotion (the "Promotion"). This Promotion is designed to guarantee our customers not only receive the best service but also the best price available in the market.

Quote Submission: To participate in this Promotion, customers ("you", "your") must submit a written quote from a competitor offering the same services for HVAC, plumbing, and/or electrical installations. The competitor's quote must be detailed, including the same scope of work and materials to be considered valid. The "Company" reserves the right to offer different brands as some brands are dealer specific.

Verification Process: Upon receipt of a competitor's quote, we will review and verify its validity. If we determine we cannot beat the quoted price by at least 5%, we will request proof of payment ("Paid" invoice) from the competitor to qualify you for the $50 offer. We've included this term to stop people from only getting quotes to try and get the $50.00. The work must be completed and paid for at the quoted price.

Exclusions:

Below Cost Pricing: This Promotion is void in cases where a competitor's quote is below our cost price. This clause is included to protect our business from pricing strategies aimed at undermining our services.

Sinister Intentions: We reserve the right to deny any customer's participation in the Promotion if we suspect the intention, by either the customer or another contractor, is to exploit this offer maliciously or fraudulently.

Single Home Residential Installations Only: This Promotion is limited to single home residential installations. It does not apply to commercial, multi-family units, or new construction projects.

Proof of Payment Requirement: In the event that we cannot beat a competitor's quote by at least 5%, you must provide us with a copy of the competitor's invoice showing that payment was made, at the original quoted price, to qualify for the $50 offer.

Promotion Restrictions: This Promotion cannot be combined with any other offers, discounts, or promotions. We reserve the right to modify or cancel this Promotion at any time without notice.

Dispute Resolution: Any disputes arising out of or related to this Promotion will be resolved in accordance with the laws of the state in which our company operates. By participating in this Promotion, you agree to be bound by these terms and conditions.

Promotion Period: This Promotion is valid for a limited time only. The start and end dates will be published on our official website and promotional materials.

Single Use Policy: This Promotion is valid for one competitor quote per customer. If a customer submits a competitor's quote and we provide a quote that beats the competitor's price by at least 5%, the Promotion's offer will be considered fulfilled for that customer. Customers are prohibited from using our discounted quote to obtain further discounts from competitors and then seeking additional discounts from us based on new quotes. We will only beat a competitor's quote once per customer under this Promotion.

Brand Matching: While we strive to offer competitive pricing and quality service, Vernon Air Conditioning, Plumbing & Electrical Services does not guarantee to match the brand of equipment quoted by competitors. Our focus is on ensuring the functionality, efficiency, and reliability of the equipment we install, which may involve recommending alternative brands that may meet or exceed the specifications of the competitor's quoted equipment. Our commitment is to quality and customer satisfaction, and we reserve the right to suggest equipment from a variety of reputable manufacturers to best suit your installation needs.

By participating in this Promotion, you agree to these terms and conditions. If you have any questions or need further clarification, please contact our customer service team.

SECTION 8:

Terms & Conditions for 2-Year Free Maintenance Plan

1. Introduction

These Terms and Conditions (“Agreement”) govern the 2-Year Free Maintenance Plan (“Maintenance Plan”) offered by Vernon Air Conditioning, Plumbing & Electrical Services (“Company,” “we,” “us,” or “our”). By enrolling in or accepting this Maintenance Plan, the customer (“Customer,” “you,” or “your”) agrees to be bound by these terms.

2. Coverage & Scope

2.1 Duration

The Maintenance Plan is valid for two (2) years from the date of initial service installation or product purchase (“Effective Date”).

The plan is non-transferable and applies only to the original purchaser and the original property address.

2.2 Included Services

The Maintenance Plan includes the following services at no additional cost:

  • Annual System Inspection & Tune-Up – One visit per year for preventive maintenance.
  • System Performance Testing – Checks on heating, cooling, plumbing, and electrical systems.
  • Priority Service – Customers under this plan receive scheduling preference for service calls.
  • Labor & Service Fees Waived – No labor charges for covered maintenance services.

2.3 Exclusions

The Maintenance Plan does not cover the following:

  • Repairs or replacements of major system components, unless separately covered under a manufacturer warranty.
  • Any damage resulting from misuse, neglect, unauthorized modifications, acts of nature, or lack of proper maintenance outside of scheduled service visits.
  • Filters or specialty parts not included in regular maintenance.
  • Services required due to improper installation, third-party work, or pre-existing conditions.
  • Emergency repairs outside normal business hours, unless otherwise specified.

3. Customer Responsibilities

  • The Customer must schedule routine maintenance visits within the provided service window each year.
  • The Customer must ensure reasonable access to the equipment for maintenance technicians.
  • The Customer must have furnace filters available onsite.
  • The Customer must report any system issues promptly to avoid worsening conditions.
  • If a service visit is canceled or missed, rescheduling is subject to technician availability.

4. Limitations of Liability

  • The Company is not liable for consequential, incidental, or indirect damages resulting from equipment failure.
  • This Maintenance Plan does not extend or replace manufacturer warranties on equipment.
  • The Company reserves the right to refuse service if the system is deemed unsafe or if the Customer has violated terms of this Agreement.

5. Plan Cancellation & Termination

  • The Customer may cancel the plan within 30 days of the Effective Date for a full refund if no maintenance services have been rendered.
  • If maintenance services have already been provided, cancellation results in no refund.
  • The Company reserves the right to terminate the plan in cases of non-compliance, misuse, or fraudulent claims.

6. Dispute Resolution

  • Any disputes arising from this Maintenance Plan shall be resolved through mediation or arbitration before legal action is pursued.
  • This Agreement is governed by the laws of British Columbia and any legal claims must be filed in the courts of British Columbia.

7. Amendments & Modifications

  • The Company reserves the right to modify these Terms and Conditions at any time, provided that Customers are notified 30 days in advance of any material changes.

8. Contact Information

For questions, service scheduling, or cancellations, please contact:

Vernon Air Conditioning, Plumbing & Electrical Services
909 Kalamalka Lake Road, Vernon BC
778-403-7886
[email protected]

SECTION 9:

 
Terms & Conditions for our ExtraCare Parts Protection 

Extended Two-Year Parts Warranty

Overview:

Vernon Air Conditioning, Plumbing & Electrical Services (hereafter “we,” “us,” or “our company”) is pleased to offer an additional two-year parts warranty on top of the manufacturer’s standard 10-year parts warranty for eligible HVAC equipment. This results in a total of 12 years of parts coverage. The initial 10-year coverage is provided by the equipment manufacturer; the subsequent two-year extension is provided exclusively by Vernon Air Conditioning, Plumbing & Electrical Services.

1. Eligibility & Registration

Manufacturer’s Warranty Registration

We register your new equipment with the manufacturer to secure the 10-year parts warranty.
Proof of successful registration with the manufacturer is required for the extended 2-year coverage to apply.

Qualifying Equipment

Only specific brands/models installed and registered by us are eligible.
Dual fuel systems, furnaces, air conditioners, and heat pumps installed by our technicians typically qualify unless stated otherwise.

Commencement of Extended Coverage

The additional two-year parts warranty begins immediately following the expiration of the manufacturer’s 10-year parts warranty, totaling 12 years of coverage on eligible parts.

2. Maintenance & Service Requirements

Annual Maintenance by Our Company

To remain eligible for the extended warranty, the equipment must be serviced annually by Vernon Air Conditioning, Plumbing & Electrical Services.
Each year’s maintenance is performed at prevailing rates, payable by the homeowner.
Failing to complete annual maintenance with us voids this extended warranty.

Recommended Service Schedule

Typically once per year, or per the manufacturer’s guidelines.
We’ll provide reminders to help keep your system properly maintained.

Documentation

We track all maintenance visits in our system. Keep your receipts for reference in case of any dispute or claim.

3. Scope of Coverage

Parts Only

The additional 2-year warranty covers eligible parts as defined by the manufacturer’s original terms.
Labor for diagnostics, repairs, or part replacement is not included and is billed at our standard labor rates.

Exclusions

Any items not covered by the manufacturer’s warranty (e.g., cosmetic damage, optional accessories) are excluded.
Consumables (filters, batteries, humidifier pads, UV bulbs) are not included.

No Overlapping Coverage

During the first 10 years, all parts warranty claims go through the manufacturer’s standard procedures.
After 10 years, the extended warranty from Vernon Air Conditioning covers eligible part replacements.

4. Warranty Limitations & Disqualifications

Damage or Misuse

No coverage for equipment failures due to misuse, neglect, unauthorized modifications, or external causes (fire, flood, power surges, etc.).
Coverage is void if a part failure stems from tampering or improper installation by any party other than our certified technicians.

Unauthorized Service

If any other contractor or technician (besides Vernon Air Conditioning, Plumbing & Electrical Services) services or repairs the system, the extended warranty is void.
This includes any do-it-yourself repairs or unapproved system alterations.

Non-Transferable

The extended warranty is tied to the original owner at the original installation address.
If the home is sold, the extended warranty does not transfer to the new homeowner and becomes void.

Limit of Liability

This extended warranty covers parts only and does not include liability for property damage, personal injury, or consequential losses from equipment failure.
Our maximum liability is the cost of the covered part(s).

5. Claims & Procedure

Claim Initiation

Contact Vernon Air Conditioning, Plumbing & Electrical Services promptly if you suspect a part failure.
Provide proof of annual maintenance and original installation records.

Inspection & Approval

We may inspect the equipment to confirm the cause of failure.
If covered under this extended parts warranty, we will replace the part, and you will be responsible only for labor and any non-covered parts or expenses.

Billing & Payment

Parts are provided at no additional cost if coverage is confirmed.
All labor, diagnostic fees, and travel charges are billed at current rates.

6. Effective Date & Term

Effective Date

The extended warranty takes effect the day the manufacturer’s 10-year parts warranty expires.

Expiration Date

Ends 12 years from the original installation date, i.e., two years after the manufacturer’s coverage ends.

7. Acceptance & Acknowledgment

By purchasing qualifying equipment and adhering to annual maintenance with Vernon Air Conditioning, Plumbing & Electrical Services, you agree to these extended warranty terms.
We reserve the right to amend or discontinue this offer for future installations, but your coverage remains valid once initiated.

Summary

With our Extended Two-Year Parts Warranty, you gain up to 12 total years of parts coverage: the manufacturer’s 10-year warranty plus our additional 2-year extension. This coverage is contingent on completing annual maintenance exclusively with Vernon Air Conditioning, Plumbing & Electrical Services at standard rates. The extended warranty is not transferable if the home is sold and becomes void if other contractors work on the system. For questions or to schedule service, please contact us at 778-403-7886 or visit our website at www.vernonairconditioning.com.

 

SECTION 10:

Terms and Conditions – Free Second Opinion Offer (VPA Members)

  1. Eligibility:
    This offer is available to current members of the Vernon Pickleball Association (VPA) only. Proof of membership may be requested at the time of booking or service.

  2. Scope of Offer:
    Vernon Air Conditioning, Plumbing & Electrical Services will provide a free second opinion on an existing written quote or diagnostic report for HVAC, plumbing, or electrical work issued by another licensed contractor.

  3. Required Documentation:
    Customers must present a written estimate or diagnosis from a licensed contractor. Verbal estimates or service invoices without diagnosis detail do not qualify.

  4. Service Area:
    Free second opinions are offered within our standard service area: Vernon, Coldstream, Armstrong, Lavington, Lumby, and Lake Country (some exclusions may apply based on scheduling or technician availability).

  5. Exclusions:

    • This offer does not include any repairs, service, or materials. It is limited to an assessment and professional opinion.

    • Emergency or after-hours calls are not eligible under this promotion.

    • Second opinions for quotes older than 30 days may be declined at our discretion.

  6. Booking & Scheduling:
    Appointments must be booked in advance and are subject to availability. Mention this offer when booking.

  7. No Obligation:
    There is no obligation to proceed with any service or repair based on our second opinion. However, if work is approved with us, our standard terms and warranty policies will apply.

  8. Right to Refuse:
    Vernon Air reserves the right to decline the second opinion request if we believe the situation is unsafe, lacks sufficient documentation, or falls outside our areas of expertise.

SECTION 11:

HVAC Equipment Installation Disclaimer

At Vernon Air Conditioning, Plumbing & Electrical Services, we take pride in providing high-quality HVAC equipment and professional installation services. Please note the following important conditions regarding your new equipment installation:

  • Pre-Existing Ductwork: Your new furnace, air conditioner, or heat pump will be connected to the existing ductwork in your home. While we will ensure that all connections are properly sealed and the system is installed to manufacturer specifications, we do not modify or redesign existing duct systems unless specifically quoted as an additional service.

  • Performance Limitations: The efficiency, airflow, and overall performance of your new equipment may be affected by the size, condition, or layout of the existing ductwork. Common duct-related issues such as undersized ducts, poor layout, leaks, or restrictions can impact:

    • System efficiency and energy consumption

    • Comfort levels across different areas of the home

    • Equipment longevity and operating noise

  • No Performance Guarantee on Legacy Ducting: Because the ductwork was not designed or installed by us, and may not meet current standards or best practices, we cannot guarantee the operational performance, airflow balance, or energy efficiency of your new equipment when connected to it.

  • Recommendations: If any concerns with the ductwork are identified during installation, we will notify you and may recommend further testing, modifications, or upgrades to optimize system performance.

Your satisfaction and comfort are our top priorities, and we’re always available to discuss options for improving airflow or addressing ductwork limitations.

Last updated: August 7th, 2025