Our Warranty Policies

All warranties for equipment Sold and Installed by VACPE OVER 365 days old

• Once you have confirmed the faulty part(s), and have confirmed the parts are covered under the clients’ warranty, create a quote for the customer. This Quote will include the full purchase price of the part(s) from the supplier (no mark-up and include the taxes). This quote would then require a 100% deposit to be paid before the parts are ordered. Do not include anything else on this quote but the cost of warrantied parts, as we (may) need to refund this in full to the customer, and will be easier to do at the end.
• If the customer would like a quote on labour, shipping, and/or any other non-warrantied parts to complete the repair, then start an entirely new quote. Your troubleshooting visit will need to be closed off and paid for by the end of the visit.
• Labour may or may not be included in the warranty refund, depending on the clients’ warranty with the manufacturer. Be sure to ask Tech support, the supplier, and/or the office to see if they have parts and labour warranty.
• Shipping is usually charged to us by the suppliers for non-stock items, or rush deliveries between branches and cities. Be sure to ask for that amount when ordering the equipment. Do not include this shipping fee in the 1st parts-only quote. Include this in the 2nd quote that includes the labour and additional non-warranty parts to repair.
• Keep the office informed of this warranty claim, and they will delegate the correct person to start a record of the warranty claim process.
• Be sure to have a conversation with the customer about the process of warranties. Because a claim may be denied by a manufacturer for various reasons, they are being charged upfront for the cost of the parts. This way, VACPE isn’t left out of pocket due to unforeseen claim denials. Denials of claims can be due to lack of maintenance (ie. filter changes, unrelated floods, power surges, general neglect, etc). We will do our best to process the claims promptly, and once a credit is made, a refund can be sent to the customer. Claims can take 90 days or more to clear.

• Generally speaking, we will cover all warranty issues within the first year. When we quote and sell a job, part of the mark-up or margin placed on the job is meant to cover unforeseen issues within that first year. As a courtesy to our customers, we will handle and provide warranty work at no cost. However, there may be some exceptions that would not be covered in this warranty. This may include: Fire or Flood damage from an unrelated problem, Extreme neglect, Damage caused by the customer or another person, etc. For this reason, it is crucial that this be documented and discussed with the client. If the claim is denied for any of these reasons, VACPE will then require the customer to pay for any costs associated with the repair.
• Keep the office informed of this warranty claim, and they will delegate the correct person to start a record of the warranty claim process.

• Once you have confirmed the faulty part(s), and have confirmed the parts are covered under the clients’ warranty, create a quote for the customer. This Quote will include the full purchase price of the part(s) from the supplier (no mark-up and include the taxes). This quote would then require a 100% deposit to be paid before the parts are ordered. Do not include anything else on this quote but the cost of warrantied parts, as we (may) need to refund this in full to the customer, and will be easier to do at the end.
• If the customer would like a quote on labour, shipping, and/or any other non-warrantied parts to complete the repair, then start an entirely new quote. Your troubleshooting visit will need to be closed off and paid for by the end of the visit.
• Labour may or may not be included in the warranty refund, depending on the clients’ warranty with the manufacturer. Be sure to ask Tech support or the supplier if they have parts and labour warranty.
• For Equipment NOT installed by VACPE, We charge a non-refundable “Warranty Processing Fee”( LIne item in Jobber) of $250 on all warranty equipment repairs. On your SECOND quote or final invoice, have this line item on there. If the customer asks why they are being charged $250, inform them that we are not charging any mark-up on the parts ordered. The fee is there because there is considerable time and effort spent at the office to process, track, and complete refunds of warranty claims.
• Shipping is usually charged to us by the suppliers for non-stock items, or rush deliveries between branches and cities. Be sure to ask for that amount when ordering the equipment. Do not include this shipping fee in the 1st parts-only quote. Include this in the 2nd quote that includes the labour and additional non-warranty parts to repair.
• Keep the office informed of this warranty claim, and they will delegate the correct person to start a record of the warranty claim process.
• Be sure to have a conversation with the customer about the process of warranties. Because a claim may be denied by a manufacturer for various
• reasons, they are being charged upfront for the cost of the parts. This way, VACPE isn’t left out of pocket due to unforeseen claim denials. Claims denials can be due to lack of maintenance, (ie. filter changes, unrelated floods, power surges, general neglect, etc) We will do our best to process the claims promptly, and once a credit is made, a refund can be sent to the customer. Claims can take 90 days or more to clear.

Last updated on January 11th, 2024